Frequently Asked Questions
FAQ
Here you can find quick answers about commissions, VTuber models, payments, files, usage rights and the order process.
If you are not sure what you need, this page can help you choose the right commission type before contacting me.
General Questions
How do I order a commission?
The easiest way to order is through my VGen page. You can also use Fiverr or Ko-fi if those platforms are more convenient for you.
Which platform should I use?
VGen is the best option for most custom commissions. Fiverr is good if you prefer that platform and want platform protection. Ko-fi is good for PayPal payments, simple orders, add-ons, ready-made models and small commissions.
Can I ask questions before ordering?
Yes. You can ask questions before ordering, especially if you are not sure which commission type fits your idea. Please include references, your budget range if you have one, and a short explanation of what you want.
What should I prepare before contacting you?
Please prepare visual references whenever possible. Useful materials include character art, screenshots, moodboards, color palettes, outfit references, pose references, logo files, stream branding, or examples of the style you like.
Can I order if I only have a text description?
Sometimes yes, but visual references are strongly preferred. If you only have a text description, the design stage may take longer and may require more discussion.
Can I pay in installments?
For larger projects, installments may be possible if we discuss it before the order starts. This is most relevant for full VTuber models, complex animation or large custom projects.
How long does a commission take?
It depends on the type of commission, queue, complexity, number of revisions and response time. Small orders can be completed faster, while full VTuber models or complex animations take longer.
VTuber Models
What is a Live2D VTuber model?
A Live2D VTuber model is a 2D character prepared and rigged so it can move with your face tracking in programs such as VTube Studio. The model reacts to your head movement, eyes, mouth, expressions and additional toggles depending on the rig.
What program do you recommend for using the model?
I mainly recommend VTube Studio. My models are usually prepared for VTube Studio, because it is one of the most common and convenient programs for Live2D avatars.
Can the model work in other programs?
The model may work in other Live2D-compatible programs, but I cannot guarantee that all settings, expressions or toggles will behave the same way outside VTube Studio. Additional setup may be needed.
Do I need an iPhone for VTubing?
You do not need an iPhone, but iPhone face tracking usually gives better results. A webcam can also work, especially for simpler tracking, but the final quality depends on your camera, lighting and setup.
Why does my model close its eyes when I look down?
This is usually a face tracking issue. The camera may read your eyes as closed when your face is tilted down. Try adjusting your VTube Studio tracking settings, improving lighting and keeping your face more visible to the camera.
Why does my model freeze or stop reacting?
This can happen if tracking is lost. Fast movement, bad lighting, low camera quality or your face moving out of frame can cause the model to freeze or reset. Try better lighting, slower movement and a stable camera position.
Can you make a model from my existing art?
Sometimes yes. The artwork must be suitable for Live2D and properly separated into layers. If the file is not prepared for rigging, I may need to cut, redraw or adjust parts of the artwork for an additional fee.
Can I order rigging only?
Yes, if your model art is ready and suitable for rigging. Please send the file or screenshots of the layer structure first so I can check whether it can be rigged properly.
Can I order art only and rig it later?
Yes. You can order model art first and request rigging later. If you plan to rig the model in the future, please tell me in advance so I can prepare the artwork in a way that is more suitable for Live2D.
What are expressions and toggles?
Expressions and toggles are additional model states that can be activated with hotkeys in VTube Studio. They can include emotions, accessories, outfit parts, props, special effects, alternate eyes, blush, tears and other features.
What is the difference between a normal expression and an animated expression?
A normal expression changes the model’s face or details when activated. An animated expression includes movement or an effect, such as falling tears, anger flames, sparkles, floating icons or other animated elements.
Files and Delivery
What files will I receive?
It depends on the commission type. For Live2D models, you usually receive the files needed to use the model in VTube Studio. For art, animation and assets, you receive the final exported files in the agreed format.
Will I receive the source files?
Source files are not always included by default. PSD, Live2D project files or other working files may require an additional fee or a separate agreement, depending on the commission type.
How will I receive the files?
Files may be delivered through the commission platform, Google Drive, email or another agreed method. Please download and safely store your files after delivery.
Can you help if something is broken after delivery?
Yes. If there is a technical mistake caused by me, I can fix it. If you want new features, new outfits, new expressions or major changes after delivery, this may require an additional commission.
Usage Rights
Can I use my commission on Twitch, YouTube or social media?
Yes. You can use your commissioned VTuber model, PNGTuber, emotes, stream assets or character art for streaming, videos, social media, Discord, Twitch, YouTube and similar creator platforms.
Can I monetize my content with the commission?
Yes. Monetized streaming, videos, donations, subscriptions and channel branding are allowed for creator commissions unless we agree otherwise.
Can I make merch with the artwork?
Personal prints are allowed. Selling merchandise or using the work for mass-produced products requires a commercial license or a separate agreement.
Can I resell the character or model?
This depends on the type of order. One-of-a-kind adopts may include character design rights, but you may not resell, redistribute or share the original model files unless the product description or agreement allows it.
Can I edit the files myself?
Small personal edits, resizing or simple setup changes are usually fine. Please do not claim the edited work as fully created by you, and do not redistribute edited source files or model files.
Can I use the commission for AI training or NFT?
No. My work may not be used for AI training, datasets, machine learning, automated image generation, NFT, blockchain or similar projects unless this was discussed and agreed separately in writing.
Ready-Made Models and Assets
What is the difference between a custom model and a ready-made model?
A custom model is created specifically for you. A ready-made model is already finished and can be purchased as it is. Some ready-made models are unlimited sale items, while others are one-of-a-kind adopts.
What does “one-of-a-kind adopt” mean?
It means the character can only be purchased once. After purchase, the buyer receives the character design rights according to the product description.
What does “unlimited sale” mean?
It means the same model or asset can be purchased by multiple people. This is usually cheaper than a unique custom model or one-of-a-kind adopt.
Can I request changes to a ready-made model?
Sometimes yes. Small changes or add-ons may be possible as a separate commission, depending on the model and its structure.
Still Have Questions?
Where can I contact you?
For commissions, please use VGen, Fiverr or Ko-fi whenever possible. For questions, you can also contact me through my official links.
